Terms of Service

1. Introduction

Welcome to LeadX ("LeadX", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of the LeadX website, platform, APIs, applications, integrations, and related services (collectively, the "Services").

By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services. If you use LeadX on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Services

LeadX is a Software-as-a-Service (SaaS) platform that provides AI-powered tools to help businesses automate customer engagement and sales workflows.

• Services may include:
• AI voice agents
• Outbound and inbound calling
• Lead qualification
• Appointment scheduling
• Call transcription and summaries
• CRM integrations
• Calendar integrations
• Workflow automation
• Analytics and reporting
• API access
• Team collaboration features

We may add, modify, or discontinue features at any time.

3. Eligibility

You must: be at least 18 years old; have the legal capacity to enter into a binding agreement; and comply with all applicable laws and regulations.

4. Account Registration

You are responsible for: providing accurate information; maintaining the confidentiality of your login credentials; all activity under your account; and promptly notifying us of any unauthorised access or security incident. You must not share your account unless your subscription explicitly permits multiple users.

5. Customer Data

You retain ownership of all data you upload or submit through the Services, including contact information, recordings, transcripts, CRM records, and other business data ("Customer Data"). You grant LeadX a non-exclusive, worldwide, royalty-free licence to host, process, transmit, and use Customer Data solely as necessary to provide, maintain, secure, and improve the Services. You represent and warrant that: you own or have the necessary rights to Customer Data; your use of Customer Data does not infringe any third-party rights; and you have obtained all required permissions and consents for its collection and use.

6. AI Features

LeadX uses artificial intelligence to generate responses, summaries, recommendations, and other outputs. AI-generated content: may contain inaccuracies or omissions; should be reviewed before being relied upon for legal, financial, medical, or other critical decisions; and does not constitute professional advice. You are solely responsible for decisions made using AI-generated outputs.

7. Voice Calling

LeadX may place or receive telephone calls using AI voice agents on your behalf. You are responsible for ensuring that: calls are lawful in the relevant jurisdiction; any required consent has been obtained; applicable "Do Not Call" registers are respected; telemarketing laws are followed; call recording laws are complied with; and any required disclosures are made to call participants. LeadX is not responsible for your compliance with telecommunication or consumer protection laws.

8. Third-Party Integrations

LeadX may integrate with third-party services, including:

• Google Calendar
• Microsoft Outlook
• Calendly
• CRM platforms
• Telephony providers
• Payment processors
• Email providers

Your use of those services is subject to their own terms and privacy policies. LeadX is not responsible for the availability, functionality, or actions of third-party services.

9. Subscription and Billing

Some features require a paid subscription.

By subscribing, you agree that:

fees are payable in advance unless otherwise agreed; subscriptions renew automatically unless cancelled before the renewal date; taxes, duties, and government charges are your responsibility unless stated otherwise; and failure to pay may result in suspension or termination of access. Unless required by law, subscription fees are non-refundable.

10. Usage Limits

Your subscription may include limits such as:

• AI minutes;
• telephone minutes;
• storage;
• API requests;
• users;
• workspaces;
• integrations; or
• other usage quotas. Exceeding your plan limits may result in additional charges, restricted functionality, or a requirement to upgrade your subscription.

11. Acceptable Use

You agree not to use the Services to:

• violate any law or regulation;
• infringe intellectual property rights;
• harass, threaten, or abuse others;
• transmit malware or harmful code;
• interfere with the operation or security of the Services;
• attempt unauthorised access to systems or accounts;
• generate spam or fraudulent communications;
• impersonate another person or organisation;
• engage in deceptive or unlawful marketing practices; or
• use the Services for any illegal purpose.
• LeadX may suspend or terminate accounts that violate this section.

12. Intellectual Property

LeadX and its licensors own all rights, title, and interest in the Services, including software, trademarks, logos, designs, documentation, and other intellectual property. These Terms do not transfer ownership of any intellectual property to you. Subject to these Terms, LeadX grants you a limited, non-exclusive, non-transferable, revocable licence to use the Services during your subscription.

13. Feedback

If you provide suggestions, ideas, or feedback about the Services, you grant LeadX a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate that feedback without compensation.

14. Availability

We aim to provide reliable Services but do not guarantee uninterrupted or error-free operation. Maintenance, upgrades, security events, internet outages, or circumstances beyond our reasonable control may affect availability.

15. Data Security

LeadX implements reasonable administrative, technical, and organisational measures to protect Customer Data. However, no system is completely secure, and you acknowledge that use of the Services is at your own risk.

16. Suspension and Termination

We may suspend or terminate your account if: you breach these Terms; payment is overdue; required by law; your use poses a security risk; your use causes harm to other users or the Services; or fraudulent or abusive activity is detected. You may terminate your account at any time by cancelling your subscription through the platform. Termination does not affect obligations that by their nature survive termination.

17. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available". LeadX disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability. We do not warrant that: AI outputs will always be accurate; calls will always connect successfully; third-party integrations will remain available; the Services will be uninterrupted or error-free; or the Services will meet every customer requirement.

18. Limitation of Liability

To the maximum extent permitted by law: LeadX is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, or data. LeadX is not responsible for losses arising from customer misuse of the Services, unlawful calling practices, or reliance on AI-generated outputs. Except where liability cannot be excluded by law, LeadX's total aggregate liability arising out of or relating to the Services will not exceed the total subscription fees paid by you to LeadX during the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

19. Indemnity

You agree to indemnify and hold harmless LeadX, its directors, officers, employees, contractors, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of: your use of the Services; your Customer Data; your breach of these Terms; your violation of applicable law; or claims relating to calls or communications made on your behalf.

20. Confidentiality

Each party agrees to protect the other's confidential information using reasonable care and to use it only as necessary to perform its obligations under these Terms, except where disclosure is required by law.

21. Export Controls and Sanctions

You agree not to use the Services in violation of applicable export control, sanctions, or trade laws, and you represent that you are not subject to any applicable trade restrictions that would prohibit your use of the Services.

22. Force Majeure

LeadX is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, war, terrorism, labour disputes, internet failures, power outages, government actions, or failures of third-party providers.

23. Governing Law

These Terms are governed by the laws of New Zealand, without regard to conflict of law principles. The courts of New Zealand have exclusive jurisdiction over disputes arising from or relating to these Terms, unless applicable law requires otherwise.

24. Changes to These Terms

We may update these Terms from time to time. Material changes will become effective upon posting on our website or notifying you through the Services. Continued use of the Services after the effective date of the updated Terms constitutes acceptance of the revised Terms.

25. Entire Agreement

These Terms, together with our Privacy Policy, any applicable Data Processing Agreement, and any order forms or subscription agreements, constitute the entire agreement between you and LeadX regarding the Services and supersede all prior discussions or agreements relating to the same subject matter.

26. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

27. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. LeadX may assign these Terms in connection with a merger, acquisition, corporate restructuring, or sale of substantially all of its assets.

28. Contact Us

If you have any questions about these Terms, please contact us: LeadX

• Email: legal@leadx.co.nz
• Website: https://leadx.co.nz